BlueShirt Service

Exceptional Support Services


Meeting the automation needs of warehouses, businesses, and eCommerce fulfillment globally.

BlueCrest is committed to lifetime service and support of our products.  Of our approximately 1,500 employees, over 2/3 of our staff are dedicated service technicians. Whether you take advantage of our 24-hour-a-day phone support or require an onsite service call, there is always an expert ready and available to troubleshoot and service your equipment.

We believe in a client-centered approach where your goals are our goals and are committed to driving positive outcomes. Service is more than just fixing broken machines. To thrive service needs to be a strategy. The “BlueShirt Excellence” promise from our service technicians, engineers, and support team makes sure your People, Process and Technology are all working together.

Providing exceptional, expert support is at the core of what we do.   Our commitment to technology, people, and quality extends across the full end-to-end parcel lifecycle.  Our services include:

  1. Equipment Maintenance Agreements: BlueCrest Global Services provides customized Service Level Agreements for production print and mail operations. With remote, online, or on-the-phone support, our experienced technicians have the skills and insight to keep your operations running flawlessly ensuring your physical and digital technology is up-to-date and performing at optimum levels.
  2. Job Application Management: In any business, capacity, efficiency, and the ability to change and adapt quickly are critical. That’s why we offer Job Application Management. We’ll provide a highly qualified client service representative or specialist to schedule meetings and discuss future new job application needs as they arise.
  3. Periodic Maintenance Optimization; To reach peak capacity, it is critical your systems maintain maximum efficiency, which is why we offer scheduled maintenance services to help you increase machine uptime and operator productivity when you need it.
  4. Operational Planner Software: With industry-leading maintenance scheduling and forecasting software, using Operational Planner, planned maintenance downtime is customized to your environment and carefully scheduled so as not to interrupt your operation and production runtime.
  5. Multi-Vendor Service: Reduce complexity and provide a single point of contact for service optimization and ease of doing business. Leverage our expert service across a wide range of manufacturers.
  6. Clarity™ Solutions Gain real-time operational intelligence with Clarity solutions. Allow our experts to take a deeper look into your worksite and view sensor data to predict and resolve equipment and operator issues before they occur.


Today, BlueCrest has approximately 1,500 employees worldwide, including 1,000 certified technicians. In addition to service staff in almost every state, province, or region, we maintain offices across the globe. Locations include:

    • United States:
      • 37 Executive Drive, Danbury, CT 06810 — Headquarters
      • 3323 N. Kennicott Avenue, Arlington Heights, IL 60004
      • 3710 Commerce Drive, Suite 1001, Halethorpe, MD 21227
      • 8080 Tristar Drive, Suite 106, Irving, TX 75063
      • 1890 Winton Road South, Suite 180, Rochester, NY 14618 USA — BCC Software, a BlueCrest Company 
    • Canada:
      • 6500 Trans Canada Service Road S, Suite 400, Pointe-Claire, QC H9R 0A5
    • Tower One - International Towers Sydney Level 46, 100 Barangaroo Avenue, Barangaroo NSW 2000
    • Finland:
      • Teknobulevardi 3-5, 01530 Vantaa
    • France:
      • Le Parc de la Haute Maison, 14 rue Galilée, 77420 CHAMPS SUR MARNE
    • Germany:
      • Steubenplatz 17, 64293 Darmstadt
    • Italy:
      • Palazzo Cassiopea 3 - Centro Direzionale Colleoni
        Via Paracelso 26, First Floor, Room 111
        20864 Agrate Brianza MB
    • Norway:
      • Karihaugveien 89, 1086 Oslo
    • Poland:
      • Powstanców Śląskich 3, 43-300 Bielsko-Biala
    • Sweden:
      • Turebergs alle 2, 191 62 Sollentuna
    • United Kingdom:
      • Ground Floor, Derwent House,
        Cranfield University Technology Park, University Way,
        Cranfield, Bedfordshire, MK43 0AZ
    • Kadoya No. 10 Building 6F
      6-24-10 Minami-Ooi, Shinagawa-ku, Tokyo